Returns & Exchanges

At work-tops, we strive for perfection in every slab; however, if your order is damaged or incorrect, our straightforward return process ensures a quick resolution for your home renovation project.

Return Process

• 1.
  Report Issue

  Contact our customer support team within 48 hours of delivery to report any damages, defects, or discrepancies with your stone order.

• 2.
  Documentation

  Provide clear photographic evidence of the issue and your original order confirmation to help our quality control team assess the claim.

• 3.
  Collection Arrangement

  Once approved, we will coordinate a professional logistics team to collect the unused material in its original packaging from your site.

• 4.
  Refund Processing

  After the returned goods are inspected at our warehouse, we will issue a full refund or arrange a replacement delivery within 7-10 business days.